Store Policies

Store Policies

Accepted Methods of Payment: We accept MasterCard, Visa, and American Express. Customers have the right to cancel all orders within 24 hours of purchase by sending a notice of cancellation email to info@kikuichi.net . Please provide purchase order number in email.

Secure Shopping: You can shop at www.kikuichi.net  online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

If you prefer, we can process your transaction by phone, fax or mail. Call us at 201-567-8388 during our business hours 9am - 5pm, fax us at 201-567-8389 or mail your order to info@kikuichi.net .

www.kikuichi.net  is registered with the Authorize.Net Verified Merchant Seal program.

Shipping Time: The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.

Shipping Methods: Merchandise will be shipped using UPS where possible.

Knife Laws: Knife laws vary. Please check with your local law enforcement agency for the laws in your area.

Damaged Shipments: Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects: If a product appears to have a manufacture's defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy: Permission for any return merchandise must be secured from our return department. You have 14 days from the ship date to receive refunds. Items must not have been sharpened or used. You must email the refund request to info@kikuichi.net at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

  • All original contents (product, manuals, instructions, etc.).
  • Original packaging.
  • Original invoice or receipt.

Once a return is authorized by our return department you should:
  • Return the item to the address given to you by our return department.
  • Write the Return Authorization Number clearly on the box or package.
  • Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via UPS or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

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